Degraded performance
Incident Report for Flash
Postmortem

The Flash Incident Response Teams monitored Saturday through Monday morning. Currently, all systems continue to remain healthy.

A detailed incident summary from the incident is available here

Posted Jan 08, 2024 - 07:44 CST

Resolved
This incident has been resolved. Please go gates down if you haven't already. We will continue to monitor and provide a full Incident Response Document as soon as possible.
Posted Jan 06, 2024 - 14:14 CST
Update
Site continues to operate in a fully stable manner. If you haven't done so already, please go gates down. We will continue to monitor and provide a fully Incident Response Document as soon as possible.
Posted Jan 06, 2024 - 13:57 CST
Monitoring
The system is beginning to stabilize and return to normal operating behavior.

We anticipate sporadic service degradation over 30 minutes while the system fully stabilizes.

We will continue to provide frequent status updates.
Posted Jan 06, 2024 - 13:30 CST
Update
We are still seeing degraded performance issues, and are continuing to investigate.
Posted Jan 06, 2024 - 12:59 CST
Update
We are still seeing degraded performance issues, and are continuing to investigate.
Posted Jan 06, 2024 - 12:34 CST
Update
We are still seeing degraded performance issues, and are continuing to investigate.
Posted Jan 06, 2024 - 12:04 CST
Update
We are still seeing degraded performance issues, and are continuing to investigate.
Posted Jan 06, 2024 - 11:40 CST
Update
We are still seeing degraded performance issues, and are continuing to investigate.
Posted Jan 06, 2024 - 11:15 CST
Update
We are still seeing degraded performance issues, and are continuing to investigate.
Posted Jan 06, 2024 - 10:48 CST
Update
We are still seeing degraded performance issues, and are continuing to investigate.
Posted Jan 06, 2024 - 10:23 CST
Investigating
We are still seeing degraded performance issues, and are continuing to investigate.
Posted Jan 06, 2024 - 10:03 CST
Update
We are continuing to monitor
Posted Jan 06, 2024 - 09:48 CST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 06, 2024 - 09:27 CST
Identified
The issue has been identified and a fix is currently being implemented
Posted Jan 06, 2024 - 09:19 CST
Update
We are continuing to investigate the issue
Posted Jan 06, 2024 - 09:08 CST
Update
We are continuing to investigate the issue
Posted Jan 06, 2024 - 08:44 CST
Update
We are continuing to investigate the issue
Posted Jan 06, 2024 - 08:27 CST
Update
The team continues to investigate the issue.
Posted Jan 06, 2024 - 08:09 CST
Investigating
The Flash incident response teams are investigated reports of kiosks sporadically failing to connect and system slowness.
Posted Jan 06, 2024 - 07:51 CST
This incident affected: FLASH Products (FlashValet, FlashPARCS).