Monitoring - The USAePay issue appears to be resolved, and they are currently monitoring the situation.
Jul 03, 2025 - 18:54 CDT
Identified - USAePay has provided the following update: "Our engineering team has identified the issue and are working towards a fix."
We will continue to provide updates as they become available. For real-time updates please subscribe at https://status.usaepay.com/
Please note that this will only affect locations that process transactions through the USAePay gateway.
Jul 03, 2025 - 16:59 CDT
Investigating - The Flash team has been made aware of issues affecting payment processing through the USAePay gateway. During this period you may experience credit card processing delays. In the event that a "Timeout occurred, transaction not processed" error occurs, please retry the transaction.
We will continue to provide updates as they become available. For real-time updates please subscribe at https://status.usaepay.com/.
Please note that this will only affect locations that process transactions through the USAePay gateway.
Jul 03, 2025 - 15:36 CDT
Resolved -
We have observed no further performance issues in the last 90 minutes and will consider this incident resolved.
Jul 2, 11:23 CDT
Monitoring -
All locations are now online. We will continue to monitor for any issues with system responsiveness.
Jul 2, 09:56 CDT
Identified -
Response times have improved to normal levels and FlashPARCS Hybrid Offline mode has been enabled in the following states: FL, GA, TX, UT, AZ, NV, CA, WA. Locations in these states will be coming back online within the next hour.
Jul 2, 09:03 CDT
Update -
We are continuing to investigate the cause of performance issues.
Jul 2, 08:13 CDT
Investigating -
Our team is currently investigating issues that may be impacting system performance. During this time your system may be operating in Flash offline revenue protection mode. Please click here for more information about offline revenue protection and what to expect during this period: https://help.flashos.com/support/solutions/articles/60001274874-flash-parcs-offline-mode
Jul 2, 07:21 CDT